The Executive Secretary Skills Training Course covers the scope work done at the office behind the scenes to run a firm effectively. To guarantee coordination, cooperation, monitoring, and control, several tasks must be completed at the same time. Routine tasks include welcoming visitors, holding meetings, setting up appointments, creating reports, maintaining databases, creating presentations, and many more intricate tasks.
These responsibilities call for commitment, discretion, administrative prowess, and multitasking abilities from the staff. Executive secretaries are hired by businesses to carry out these responsibilities in order to assist with day-to-day operations. Working with the company’s top executives, the executive secretary serves as a liaison between the senior officials, operational level staff, and clients.
The executive secretary uses sophisticated administrative and organizational skills to make sure that office operations run smoothly. They typically serve top executives and ensure that they have access to all the information they need to make prompt business choices.
Executives are representatives tasked with carrying out the most important duties. Executives in these situations are unable to find the time necessary to complete these jobs’ support activities. Therefore, executive secretaries are appointed to ensure that these responsibilities and support services are carried out on time. This makes the executive secretary’s job extremely important because a bad executive secretary can cause more harm than good and destabilize the company.
They must constantly be focused, observant, and well-groomed. To succeed in the position, employees must possess focus, attention to detail, the capacity to handle and perform under pressure, and fast thinking. Because executives not only depend on executive secretaries to handle support tasks but also expect them to offer appropriate advice and direction on topics of significance, they are frequently at the center of the decision-making process.
Since the Executive Secretary is typically the last person to leave a conference room after it has concluded and the first person to enter to review last-minute preparations, they are able to develop perception and judgment that others may overlook.
Executive secretaries are responsible for the following duties:
- Creating the agenda and minutes of meetings;
- Facilitating communication between executives and operational staff;
- Methodically carrying out daily duties like booking appointments,
- Making travel plans,
- Answering phones, and
- Organizing events; and
- Preserving a work-life balance while controlling time and stress.
Objectives
- Apprise entire spectrum of responsibilities that rests upon the Executive Secretary
- Develop communication and interpersonal skills within the participants
- Refine participants into personalities capable of performing well in high pressure situations as well as develop the capacity to become the associating link between the executives and clients
- Ensure smooth functioning of tasks at the office and thus enhance overall productivity
- Develop participants into tech-savvy professionals
Audience
- Executive Secretary
- Executive assistants
- Office secretary
- Front desk agent/assistants
- Office clerk
- Office manager
- Administrative assistant
- Front office managers
- Entrepreneurs and start-up founders
Course Outline
- Role of an Executive Secretary in Today’s Modern Office
- Communication and Interpersonal Skills
- Organizational Skills
- Problem Solving and Critical Thinking
- Clerical and Administrative Skills
- Office Management
- Computer Skills
- Maintaining Work-life Balance
