The Executive Receptionist Training Course teaches anyone hoping to improve their customer service, communication, and organizational abilities in a receptionist role or comparable positions should take advantage of a Reception abilities Training, which is designed to give people the tools they need to execute front-office responsibilities professionally.
The receptionist is the first contact to interact with by the customers in person or on phone in any organization. The overall customers’ experience when a client comes in contact with an organization begins with receptionist.
A competent, well-trained receptionist with sufficient expertise will show the client that they have faith in the company’s reputation. A receptionist with strong persuasive abilities will focus on engaging with prospective customers and try to turn them into loyal patrons.
Any business that wants to train its front desk or receptionist personnel to make a good first impression on new customers and increase office productivity must take this course.
There are no formal requirements. This training is open to students from a variety of backgrounds, ensuring that everyone will have the opportunity to enhance their reception skills.
Communication skills, customer management, professional etiquette, time management, and methods for effortlessly managing difficult circumstances are all included in the program.
Course Objectives
The Receptionist Training Course aims to fulfil the following objectives:
- Develop face of the office- the receptionist- for the clients
- Ensure distinguished first impression on the client either visiting the premises of the business or making phone calls
- Enhance the productivity at the office by filtering visitors and phone calls
- Prepare an organized and comprehensive view of the clients in the order of their importance
- Maintain durable long term relationships with the clients
- Anticipate client needs and act accordingly
- Increase efficiency through conflict resolution skills
Audience
- Receptionists
- Front desk agent/assistants
- Office clerk
- Office manager
- Office secretary
- Administrative assistant
- Front office managers
- Entrepreneurs and start-up founders
Course Outline
- Introduction to the Role of a Receptionist
- Interaction with the Clients
- Handling the Calls
- Communication Skills
- Body Language and Appearance
- Administrative Skills
- Developing Relationship with Clients
- Conflict Resolution
