The notion of business etiquette and appropriate etiquette practices for various business circumstances are developed in the CBP Business Etiquette and Professionalism Certification course. The rules of etiquette for meetings, parties, phone conversations, and online business interactions will be taught to you.
The CBP Business Etiquette and Professionalism certification module also covers the etiquette issues that arise when conducting business in a multicultural setting.
This course gets students ready for the C40-509 Certified Business Professional exam.
Audience
This course is recommended for human resources, business leaders, senior executives, managers, supervisors, and front-line workers.
Prerequisites
This course is designed for the student who has little or no experience.
Course Outline
Introduction to Business Etiquette
- Introduction to Business Etiquette
- The ABC’s of Etiquette
- Developing a Culture of Excellence
- The Principles of Exceptional Work Behavior
- The Role of Good Manners in Business
- Enduring Words
Greeting and Introductions
- Guidelines for Receptionists
- Making Introductions and Greeting People
- Greeting Components
- The Protocol of Shaking Hands
- Introductions
- Introductory Scenarios
- Addressing Individuals
Meeting and Board Room Protocol
- Guidelines for Planning a Meeting
- Before the Meeting
- On the Day of the Meeting
- Guidelines for Attending a Meeting
- For the Chairperson
- For Attendees
- For Presenters
Business Ethics
- Ethics in the Workplace
- The Challenge of Business Ethics
- Creating an Ethical Compass
- Business Ethics Advantages
- Ethical Issues
- Preventing Sexual Harassment
- Conflict Resolution Strategies
- Choosing the Appropriate Gift in the Business Environment
Entertaining Etiquette
- Planning a Meal Meeting
- Issuing Invitations
- Business Meals Basics
- Basics of Table Etiquette
- Holding & Resting Utensils
- Business Dining Etiquette
- Multi-cultural Highlights
- Specific Food Etiquette Guidelines
Telephone Etiquette
- Cell Phone Etiquette
- Telephone Etiquette
- Mastering the Telephone
- Answering the Telephone
- Active Listening
- Putting Callers on Hold
- Transferring a Call
- Screening Calls
- Taking a Message
- Voice Mail
- Closing the Call
- When Making Calls
- Handling Rude or Impatient Callers
Internet and Email Etiquette
- Internet Usage in the Workplace
- Email Issues
- Netiquette
- Online Chat Issues
- Online Chat Guidelines
Business Attire and Professionalism
- Business Style and Professional Image
- Dress Codes
- Guidelines for Appropriate Business Attire
- Grooming for Success
- Multi-cultural Dressing
Disability Etiquette
- Disability Etiquette Introduction
- Basic Disability Etiquette Practices
- Courtesies for Wheelchair Users
- Courtesies for Blind or Visually Impaired
- Courtesies for the Deaf
- People with Speech Impairments
Multi-Cultural Challenges
- Multi-cultural Etiquette
- Examples of Cultural Insensitivity
- Cultural Differences and their Effects on Business Etiquette
- Cultural Highlight: United Arab Emirates
- Cultural Highlight: China
- Cultural Highlight: India
