The notion of business etiquette and appropriate etiquette practices for various business circumstances are developed in the CBP Business Etiquette and Professionalism Certification course. The rules of etiquette for meetings, parties, phone conversations, and online business interactions will be taught to you.
The CBP Business Etiquette and Professionalism certification module also covers the etiquette issues that arise when conducting business in a multicultural setting.
This course gets students ready for the C40-509 Certified Business Professional exam.
Audience
This course is recommended for human resources, business leaders, senior executives, managers, supervisors, and front-line workers.
Prerequisites
This course is designed for the student who has little or no experience.
Course Outline
Introduction to Business Etiquette
Introduction to Business Etiquette
The ABC’s of Etiquette
Developing a Culture of Excellence
The Principles of Exceptional Work Behavior
The Role of Good Manners in Business
Enduring Words
Greeting and Introductions
Guidelines for Receptionists
Making Introductions and Greeting People
Greeting Components
The Protocol of Shaking Hands
Introductions
Introductory Scenarios
Addressing Individuals
Meeting and Board Room Protocol
Guidelines for Planning a Meeting
Before the Meeting
On the Day of the Meeting
Guidelines for Attending a Meeting
For the Chairperson
For Attendees
For Presenters
Business Ethics
Ethics in the Workplace
The Challenge of Business Ethics
Creating an Ethical Compass
Business Ethics Advantages
Ethical Issues
Preventing Sexual Harassment
Conflict Resolution Strategies
Choosing the Appropriate Gift in the Business Environment
Entertaining Etiquette
Planning a Meal Meeting
Issuing Invitations
Business Meals Basics
Basics of Table Etiquette
Holding & Resting Utensils
Business Dining Etiquette
Multi-cultural Highlights
Specific Food Etiquette Guidelines
Telephone Etiquette
Cell Phone Etiquette
Telephone Etiquette
Mastering the Telephone
Answering the Telephone
Active Listening
Putting Callers on Hold
Transferring a Call
Screening Calls
Taking a Message
Voice Mail
Closing the Call
When Making Calls
Handling Rude or Impatient Callers
Internet and Email Etiquette
Internet Usage in the Workplace
Email Issues
Netiquette
Online Chat Issues
Online Chat Guidelines
Business Attire and Professionalism
Business Style and Professional Image
Dress Codes
Guidelines for Appropriate Business Attire
Grooming for Success
Multi-cultural Dressing
Disability Etiquette
Disability Etiquette Introduction
Basic Disability Etiquette Practices
Courtesies for Wheelchair Users
Courtesies for Blind or Visually Impaired
Courtesies for the Deaf
People with Speech Impairments
Multi-Cultural Challenges
Multi-cultural Etiquette
Examples of Cultural Insensitivity
Cultural Differences and their Effects on Business Etiquette
